Unlocking Team Collaboration: Internal Chat Feature Now Live!

Hey everyone! Happy Thursday! I’m excited to share a fantastic new feature that we’ve just rolled out: the internal chat for team collaboration. This is a game-changer for how your team can communicate effectively and privately within the Conversations module. First things first, if you’re eager to dive into this feature, make sure to activate it in your settings under Labs. You can find it by navigating to Settings > Labs. It's easy to turn on, and once you do, you’ll be ready to enhance your team’s communication. With internal chat, you can now start private conversations with your team members without involving customers. This is crucial for maintaining focused discussions, whether you’re coordinating responses or reviewing customer queries.

What’s New with Internal Chat?

Here’s how to get started:

Click on the Internal Chat option.
Select who you want to chat with.
Engage in a seamless conversation with your team.

Starting a private internal chat

One of my favorite features is the ability to include chat history when adding new users to the conversation. You can choose to include history from today or even a custom date. This ensures everyone is on the same page right from the get-go!

Including chat history feature

Why Internal Chat Matters

This feature is not just about chatting; it’s about enhancing your service capabilities. By enabling your team to communicate privately, you’re expanding what you can offer to your clients. Imagine being able to resolve issues quickly without cluttering your customer conversations!

Currently, this feature is available on desktop, but we’re working to roll it out on mobile soon. So stay tuned!

Getting Help

If you have any questions or need assistance, just head over to our support documentation. Search for "internal chat" at help.go.highlevel.com, and you’ll find all the information you need.

We’re excited about this addition and can’t wait to see how it transforms your team’s communication. As always, thank you for being a part of our community, and I hope you have an amazing Thursday!