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Wootric by InMoment
Collect & act on customer feedback with NPS, CSAT & CES
About
Wootric enables real-time customer feedback collection across channels to measure satisfaction and drive CX improvements.
Use cases in GFunnel
- Track NPS & CSAT to measure customer satisfaction
- Identify detractors & execute retention campaigns
- Surface feedback insights for product improvements
Automation ideas
- Auto-trigger follow-ups based on NPS scores
- Send feedback alerts to relevant teams instantly
- Log survey responses to CRM for action items
Categories
AnalyticsCustomer SupportForms
Departments
Strategy & AnalyticsTeam & SupportRevenue Generation