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About Request Tracker (RT)
Enterprise ticketing & issue tracking platform
Open-source ticketing system for managing customer requests, issues, and workflows at enterprise scale.
Use cases in GFunnel
- Track customer support tickets
- Manage internal IT helpdesk requests
- Organize project task workflows
Automation ideas
- Auto-route tickets by priority
- Auto-notify teams on new requests
- Auto-escalate overdue tickets
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Categories
Customer SupportProject ManagementProductivity
Departments
OperationsTeam & SupportTechnology