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About Rasayel
Unified inbox for social messaging channels
Centralized messaging platform that consolidates conversations from multiple social channels into one inbox for team collaboration.
Use cases in GFunnel
- Manage customer inquiries across Instagram, Facebook, WhatsApp
- Route social messages to appropriate team members
- Track response times and team performance metrics
Automation ideas
- Auto-assign messages by channel or topic to agents
- Bulk respond to common questions with templates
- Escalate unresolved messages after set time threshold