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About Pidj
SMS platform for support routing & marketing campaigns
Pidj enables support teams to route customer SMS inquiries intelligently while empowering marketers to execute targeted textcasting campaigns.
Use cases in GFunnel
- Route inbound SMS to support agents
- Execute multi-recipient SMS campaigns
- Track customer SMS engagement metrics
Automation ideas
- Auto-route SMS based on keywords/department
- Trigger campaign sends on customer actions
- Auto-log SMS interactions to CRM