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About ManageEngine ServiceDesk Plus Cloud
ITIL-compliant help desk with asset & project management
Streamlines IT support operations with ITIL-compliant ticketing, asset tracking, and integrated project management for efficient service delivery.
Use cases in GFunnel
- Manage IT support tickets and SLAs
- Track assets and maintenance schedules
- Coordinate projects with service teams
Automation ideas
- Auto-route tickets based on priority/skill
- Automated asset lifecycle notifications
- Escalate overdue tickets to managers
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Categories
Customer SupportProject ManagementProductivity
Departments
OperationsTechnologyTeam & Support