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About Kustomer
Omnichannel customer service platform
Unified omnichannel platform for managing customer interactions across email, chat, social, and phone in one dashboard.
Use cases in GFunnel
- Centralize support tickets across all channels
- Route customer inquiries to right agents
- Track customer history and sentiment
Automation ideas
- Auto-route tickets based on agent skills
- Send follow-up surveys post-resolution
- Escalate urgent cases automatically