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About Kayako
Unified customer support across all channels
Centralized multi-channel support platform enabling teams to manage customer interactions via email, chat, and social media with customizable workflows.
Use cases in GFunnel
- Route support tickets intelligently
- Respond to social mentions instantly
- Build custom support workflows
Automation ideas
- Auto-route tickets by priority/type
- Send canned responses to FAQs
- Trigger escalations on sentiment