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About Hiver
Gmail-powered helpdesk for shared email support
Transforms Gmail into a collaborative helpdesk for managing customer support emails with assignment and tracking.
Use cases in GFunnel
- Assign customer emails to team members
- Track support ticket status in Gmail
- Manage shared mailbox without losing emails
Automation ideas
- Auto-assign emails based on customer type
- Auto-tag emails by support category
- Auto-notify team on urgent customer issues
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Categories
Customer SupportEmailCommunication
Departments
Team & SupportOperationsRevenue Generation