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8x8
Unified communications platform for SMS, voice, chat & video
About
Integrated CPaaS platform enabling seamless multi-channel communications across SMS, voice, chat, and video for customer interactions.
Use cases in GFunnel
- Customer support via SMS and chat
- Sales team video calls with clients
- Team internal messaging and collaboration
Automation ideas
- Auto-route SMS inquiries to support queue
- Trigger video meeting links in CRM
- Log all chat interactions to customer record
Categories
CommunicationCustomer Support
Departments
Revenue GenerationTeam & SupportTechnology